Reality Salon & Spa


FOR YOUR INFORMATION
What Should I Bring With Me When I Visit The Spa? Robes, towels, sandals and shower items are all available. If you're enjoying water therapy services, you may bring a swimsuit. Don't forget your open toe shoes when you come in for a pedicure.
How much notice do you require if I need to re-schedule or cancel my appointment? 24 hour cancellation notice is required if you are unable to keep an appointment. Multiple appointments such as Spa Packages require a 48-hour notice. Cancellation fees are as follows: Less than 24 or 48 hours notice, 50% of the price will be charged. Failure to show: the entire package or service price will be charged. After multiple non-notice cancellations, we will charge full price. We understand that things come up and we are flexible. This policy was put into place for those that do not respect our profession and continually no show or cancel at the last minute. Please respect the staff, they work very hard!.
How far in advance should I book my appointent to be sure I get the time and day I want? We suggest booking at least 2 to 4 weeks prior to the time and date desired. Multiple appointments and multiple guests may need more advanced notice. At busy times and the Holidays it may be a good idea to book 6 to 8 weeks ahead.
How far in advance should I arrive before my appointment? We ask that you kindly check in at least 15 minutes prior to your services to fill out any necessary paperwork.
If I would like to leave a gratuity for my service person, how do I do so? Small gratuity envelopes are found at the front check-out or you may include the gratuity in your payment. Gratuity is NOT included in the prices. Typically, guests treat the salon & spa industry like the restaurant industry. In consideration of Guests here to relax and unwind, may we suggest that children only be present if they have an appointment. Please silence your cell phones while in the Salon & Spa.